Manager, Service Center

Roadrunner Freight; Forest Park (GA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Job summary

Roadrunner Freight is seeking a Service Center Manager in Bolingbrook, Illinois to lead a high-performing team and optimize daily operations across dock, pickup & delivery, linehaul, OS&D, and customer service. You will drive efficiency, service quality, safety, and profitability while partnering with customers and drivers to resolve issues quickly.

The role requires 1–2+ years of leadership in transportation/logistics, strong financial acumen, and the ability to analyze performance metrics to

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience leading service centers or logistics/terminal operations.
• Strong analytical and data-driven decision-making abilities.
• Experience hiring, mentoring, and leading frontline and supervisory teams.

Responsibilities

• Lead and develop service center employees and supervisory teams.
• Oversee dock, P&D, linehaul, OS&D, and customer service operations.
• Analyze revenue, labor, routing, claims, and service performance to drive improvements.
• Collaborate with customers and stakeholders to resolve escalations and optimize solutions.

Skills

Team leadership

Operations management

Financial acumen

Data analysis

Communication

Stakeholder management

Microsoft Office

OS&D knowledge

Education

Bachelor’s degree or equivalent

Tools

AS/400

Job description

This Service Center Manager position in Bolingbrook, Illinois, is an opportunity to lead people, improve operations, solve problems in real time, and directly influence customer experience and business performance inside a fast-moving, tech-forward transportation company.Lead a High-Performing Service CenterIf you enjoy building strong teams, making operational decisions quickly, and creating a high-performance culture, you’ll fit right in.You’ll Oversee daily operations across dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You will also drive operational efficiency, service quality, safety, and profitability.What you’ll do1. Team Leadership & CultureHire, coach, and develop service center employees and operational leadersCreate a culture built on teamwork, professionalism, urgency, and customer focusLead by example and help teams grow through strong communication and hands-on leadershipFoster an environment where people take pride in execution2. Operations & Performance ManagementAnalyze revenue, labor, routing, claims, and service performanceForecast operational needsIdentify opportunities to improve efficiency and service qualityContinuously optimize how the service center operates3. Customer & Stakeholder EngagementPartner closely with customers, Account Managers, contractors, and driversParticipate in customer discussions and operational problem-solvingSupport pricing initiatives and operational solutionsResolve escalations quickly and professionallyWhat you bringBachelor’s degree or equivalent combination of education and experience1–2+ years of leadership experience in transportation, logistics, or terminal operationsProven ability to manage multi-function operations (dock, P&D, linehaul, admin)Strong financial and operational acumen, with experience managing cost drivers and revenue leversExperience hiring, developing, and leading frontline and supervisory teamsAbility to analyze operational data, interpret performance metrics, and drive decision-makingStrong written and verbal communication skills; ability to influence internal and external stakeholdersExperience working with customers, vendors, contractors, and cross-functional teamsProficiency in Microsoft Office and operational systems (AS/400 preferred)Working knowledge of regulatory compliance and transportation operationsHazMat certification and forklift qualification preferred or ability to obtainStrong problem-solving capabilities with the ability to manage multiple priorities simultaneouslyHow you operateYou lead with energy and accountabilityYou enjoy solving operational challengesYou stay calm and focused under pressureYou care deeply about customer experienceYou motivate teams and create positive cultureYou believe speed and quality can coexistCompensation & SetupPay: $115,000 to $135,000 per yearLocation: Onsite –Atlanta, GABenefits: Full benefits package including medical, dental, vision, 401(k), and paid time offPhysical Demands and Work EnvironmentThe physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Physical DemandsHeavy physical activity performing strenuous daily activities of a primarily product/technical nature.While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and talk and hear others in conversations via the phone or in person.The employee is occasionally asks to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lb.Work EnvironmentThe noise level is moderate based on general conversation tones, ringing phones and laser printer operation.Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.Minimal overnight travel (10%) by land and/or air required.Might be required to occasionally work in high, precarious places.The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.* The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.* Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.* We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!#LI-OnsiteAtlanta, GAAbout RoadrunnerRoadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.