Service Center Lead: Sales & Operations

Pep Boys; Annandale (VA); On-site; USD 2,864,000 - 3,637,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-t​

Paid holidays

Job summary

Pep Boys in Virginia is seeking a Service Center Assistant Manager to support the service and tire team under the direction of the Store Service Manager. You will help drive sales across service labor, parts, tires, and fleet business while ensuring organized operations and productivity in the shop.

Responsibilities include coaching advisors on customer interactions, handling CVIs, and maintaining safety and efficiency in daily store activities.

Qualifications

• High school diploma or equivalent.
• One year of experience in automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgement and to work independently.
• Strong customer service skills.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy and follow-through.
• Ability to work Days, Nights, Holidays and Weekends.

Responsibilities

• Under the direction of the Store Manager of Service, assists in customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
• Follow all policies and procedures related to POS transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts procurement and vendor payment practices.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
• Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
• Help with day-to-day operations of the back shop, such as ensuring service staff complete CVIs through associate observations.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicates with all store associates, management, and customers.
• In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

Skills

Customer service

Sales experience

POS systems

Cash handling

Communication skills

Team leadership

Problem solving

Mathematical calculations

Education

High school diploma or equivalent

Tools

POS systems

Job description

Pep Boys in Virginia is seeking a Service Center Assistant Manager to support the service and tire team under the direction of the Store Service Manager. You will help drive sales across service labor, parts, tires, and fleet business while ensuring organized operations and productivity in the shop.

Responsibilities include coaching advisors on customer interactions, handling CVIs, and maintaining safety and efficiency in daily store activities.