Service Center Lead & Customer Experience Champion

Trek Retail Corporation; Berkeley (CA); On-site; USD 34,440,000 - 83,097,000; Full time

Benefits offered by this job

Flexible culture

Health care

Medical plans

Dental

Vision

FSA

Life insurance

Vacation package

401(k) with ESOP

Maternity leave

Holidays

Tuition reimbursement

Employee discounts

Retail discounts

Job summary

Trek Retail Corporation in Berkeley is seeking a Service Manager to lead our store’s Service Center and ensure top-notch customer hospitality. You’ll guide workflow, manage mechanics, and own KPIs while delivering Trek’s signature service—balancing sales and service with clear communication.

You’ll train your team, optimize service costs, and keep orders organized. The role demands high energy, a proactive mindset, and the ability to develop future leaders in a fast-paced cycling environment.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Willingness to attend Trek Service classes in Waterloo, WI.

Responsibilities

• Lead service center operations and staffing.
• Train team and supervise service orders.
• Coordinate with sales and service for optimal customer experience.
• Maintain KPIs and shop efficiency.

Skills

Bicycle service

Leadership

Customer communication

Job description

Trek Retail Corporation in Berkeley is seeking a Service Manager to lead our store’s Service Center and ensure top-notch customer hospitality. You’ll guide workflow, manage mechanics, and own KPIs while delivering Trek’s signature service—balancing sales and service with clear communication.

You’ll train your team, optimize service costs, and keep orders organized. The role demands high energy, a proactive mindset, and the ability to develop future leaders in a fast-paced cycling environment.