Service Center Associate – Customer Experience & BOPS

Macy's; Wayne (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

A major retail company in Wayne, New Jersey seeks an At Your Service Center Colleague to deliver a seamless shopping experience. Responsibilities include supporting Buy Online Pickup In Store activities, assisting with merchandise returns, and maintaining an organized shopping area. Candidates should have strong multitasking abilities, a customer-first mindset, and flexible availability for various shifts. Competitive pay and benefits, including merchandise discounts and 401(k) match, are offered to promote well-being and career growth.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to communicate effectively in English.
• Strong decision-making skills in customer interactions.
• Enjoy meeting customers and sharing product information.
• Resourceful and able to adapt to changing priorities.
• Comfortable using electronic devices.

Responsibilities

• Deliver a personalized shopping experience to customers.
• Assist with Buy Online Pickup In Store (BOPS) and merchandise returns.
• Maintain a clean and organized shopping space.
• Engage customers with genuine hospitality.
• Meet daily sales goals and engage in upselling.

Skills

Customer service

Multitasking

Problem-solving

Attention to detail

Communication

Teamwork

Adaptability

Job description

A major retail company in Wayne, New Jersey seeks an At Your Service Center Colleague to deliver a seamless shopping experience. Responsibilities include supporting Buy Online Pickup In Store activities, assisting with merchandise returns, and maintaining an organized shopping area. Candidates should have strong multitasking abilities, a customer-first mindset, and flexible availability for various shifts. Competitive pay and benefits, including merchandise discounts and 401(k) match, are offered to promote well-being and career growth.