BOPS & In-Store Service Specialist

Macy's; Monroeville (Allegheny County); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Comprehensive health and wellness coverage

401(k) match

Paid time off and holidays

Merchandise discounts

Continuous learning opportunities

Job summary

Macy's is seeking an At Your Service Center Colleague in Monroeville, PA. You will deliver personalized shopping experiences by assisting with BOPS, returns, and order pickups while maintaining high service standards.

The role demands strong multitasking abilities and a customer-first mindset as you engage with customers, support coworkers, and thrive in a fast-paced environment. Macy's offers a competitive benefits package, including health coverage and merchandise discounts.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Ability to understand and communicate effectively in English.
• Prompt decision-making to quickly address customer needs.

Responsibilities

• Greet teammates and customers to create a positive environment.
• Assist in store fulfillment and organize pickup areas.
• Meet and exceed daily sales goals while providing excellent customer service.

Skills

Multitasking

Problem-solving

Attention to detail

Customer-first mindset

Communication skills

Job description

Macy's is seeking an At Your Service Center Colleague in Monroeville, PA. You will deliver personalized shopping experiences by assisting with BOPS, returns, and order pickups while maintaining high service standards.

The role demands strong multitasking abilities and a customer-first mindset as you engage with customers, support coworkers, and thrive in a fast-paced environment. Macy's offers a competitive benefits package, including health coverage and merchandise discounts.