Logistics Service Center Associate

DHL Express; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision, well-being

Job summary

DHL Express is hiring for a customer service and operations support position at our Sterling Service Center. You will greet visitors, handle phones, resolve billing issues and assist with shipment tracking and documentation.

Role requires a High School Diploma or equivalent, strong communication skills, and proficiency with Microsoft Office. FAA, TSA, and CBP background checks are required for SIDA badge eligibility.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

DHL Express is hiring for a customer service and operations support position at our Sterling Service Center. You will greet visitors, handle phones, resolve billing issues and assist with shipment tracking and documentation.

Role requires a High School Diploma or equivalent, strong communication skills, and proficiency with Microsoft Office. FAA, TSA, and CBP background checks are required for SIDA badge eligibility.