Service BDC Representative

Boucher Group; West Bend (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid vacation

Job summary

The Boucher Automotive Group is seeking a Service BDC Representative to manage service appointment scheduling and customer inquiries. The role involves coordinating with Service Advisors and Parts/Rental departments, and following up on recalls and back-ordered parts to ensure customer satisfaction.

Ideal candidates will demonstrate excellent customer service, strong communication skills, and the ability to learn vendor programs quickly.

Qualifications

• Must demonstrate the highest level of customer service.
• Strong communication skills in a fast-paced environment.
• Basic working knowledge of Windows Office; ability to learn vendor programs/portals quickly.
• Must be 18+ with a valid driver's license and a clean driving record.
• Drug testing required.
• Entry-level position; no prior car/dealership experience required; training provided.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar and coordinate with Service Advisors and parts/rental departments.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service/recall appointments.
• Follow up with customers on ordered/back-ordered parts and scheduling for receiving.

Skills

Customer service

Communication skills

Multi-tasking

Windows Office

Tools

Vendor portals

CRM (unspecified)

Job description

The Boucher Automotive Group is looking to hire a Service BDC Representative

POSITION

Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

REQUIREMENTS

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver's license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required. This is an entry-level position. No prior car / dealership experience is required. Willing to train the right candidate.

WISCONSIN'S LARGEST

Boucher has consistently moved up in rank on Automotive News' annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 11 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

• We offer a strong benefits package including paid vacation, health insurance, dental insurance, vision insurance, 401k with employer match, etc.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.