Part Time Service Business Development Center (BDC) Representative

Ontario Hyundai; Ontario (CA); On-site; USD 24,796 - 34,440; Part time

Job summary

Ontario Hyundai in Ontario, California, is seeking a Part Time Business Development Representative to handle service inquiries and assist customers. This role involves answering calls, coordinating service appointments, and providing administrative support, ultimately focusing on customer satisfaction. No prior experience is required, but customer service experience is preferred. Candidates must possess strong communication skills and be able to work weekends in a dynamic team environment.

Qualifications

• No experience required, automotive BDC service experience preferred.
• 3-6 months of customer service or sales experience a plus.
• Strong computer and internet skills are necessary.

Responsibilities

• Follow up with prospective customers via email.
• Manage paperwork and prepare documentation as needed.
• Receive inbound service calls and coordinate appointments.

Skills

Telephone communication skills

Customer satisfaction skills

Organizational skills

Internet Sales experience

Bilingual

Education

High school diploma or GED

Post high school education or training

Tools

Microsoft Office Suite

Job description

Overview

The Part Time Service Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and internet queries. In addition, he or she performs clerical and administrative duties for the Service department.

THIS IS A PART TIME POSITION with Flexible Hours

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend service meeting and training sessions as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.

Qualifications

• No experience required (Automotive BDC Service experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• High school diploma or GED required; some post high school education or training preferred.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Must be able to work weekends.
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have the drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual a PLUS!!