Part Time Business Development Center (BDC) Representative

Capistrano Valley Toyota; San Juan Capistrano (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Wellness program

Paid holidays

Job summary

Capistrano Valley Toyota in California is seeking a Part Time Business Development Center (BDC) Representative who greets visitors and answers incoming calls, processes service inquiries, and supports the Service department with clerical duties. The right candidate has some post-secondary education, prior administrative or customer service experience, and a working knowledge of the automotive industry.

Strong communication, organization, and computer skills are essential, with a friendly,

Qualifications

• 1+ years' experience in customer service or sales.
• 3-6 months of telephone sales or customer service experience is a plus.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills.
• Automotive industry experience a plus.
• Engaging, inquisitive, and helpful attitude.
• Bilingual abilities a plus.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Provide administrative assistance as needed.
• Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.
• Perform other duties as assigned.
• Demonstrate behaviors consistent with the company's values in all interactions with customers, co‑workers, and vendors.
• Support online customers by setting appointments.

Skills

Telephone communication

Clerical and administrative skills

Customer service

Typing

Communication skills

Bilingual

Education

Post-secondary education or training

Tools

Microsoft Office suite

Job description

The Part Time Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service department.

The right candidate has a huge opportunity for growth!

The ideal candidate has some post‑secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of the automotive industry. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with an over‑aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self‑starter and self‑motivator.
• Bilingual a PLUS!

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Provide administrative assistance as needed.
• Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.
• Perform other duties as assigned.
• Demonstrate behaviors consistent with the company's values in all interactions with customers, co‑workers, and vendors.
• Support online customers by setting appointments.