Service Billing & Operations Administrator

Burke-Porter-Machinery-; Grand Rapids (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Burke Porter, An Ascential Technologies Company in Grand Rapids, MI, is seeking a Service Administrator to manage all administrative processes for service cases and field missions, ensuring documentation, billing, and reporting are accurate and timely. This role serves as the administrative backbone of the Service Desk, handling invoicing, PO processing, and data maintenance.

Key duties include reviewing mission reports for billing accuracy, transferring data to ERP, creating service jobs from

Qualifications

• Experience in administrative, billing, or back-office operations.
• Proficiency with ERP and CRM systems.
• Strong written and verbal English communication.
• Proficient in Microsoft Office suite.

Responsibilities

• Review mission reports for billing compliance and escalate discrepancies.
• Transfer mission data from Service Cloud to ERP and initiate invoicing.
• Confirm PO receipt and PO value matches the service quote.
• Create service jobs in ERP upon PO receipt and inform service/parts teams.
• Process customer invoicing and coordinate with invoicing department.
• Create purchase orders for third-party suppliers or Ascential subsidiaries.
• Maintain customer and machine data in Service Cloud; update locations and warranties.
• Update warranty information in Service Cloud upon notices.
• Enter SLA and maintenance data; process renewal POs.
• Support onboarding of new team members with system access and training.
• Process timecards and assist payroll/HR as needed.
• Handle miscellaneous service orders and facility bookings.
• Participate in continuous process improvements.

Skills

Attention to detail

Organizational skills

English communication

Data entry

Time management

Tools

SAP

BAAN

Microsoft

Oracle

Job Boss

Salesforce Service Cloud

Microsoft Office

Job description

Burke Porter, An Ascential Technologies Company in Grand Rapids, MI, is seeking a Service Administrator to manage all administrative processes for service cases and field missions, ensuring documentation, billing, and reporting are accurate and timely. This role serves as the administrative backbone of the Service Desk, handling invoicing, PO processing, and data maintenance.

Key duties include reviewing mission reports for billing accuracy, transferring data to ERP, creating service jobs from