Receptionist

Burke Porter, an Ascential Technologies Brand; Grand Rapids (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

Burke Porter Machinery in Grand Rapids is seeking a professional, customer-focused Receptionist to support our manufacturing facility on a 6-month contract. You will be the first point of contact for visitors, customers, vendors, and employees, creating a welcoming front desk experience while supporting site operations and safety orientation.

The ideal candidate is organized, service-oriented, proactive, and comfortable in a fast-paced environment, with strong communication and multi-tasking

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in receptionist/front desk/admin role.
• Professional verbal and written communication.
• Strong interpersonal skills for interacting with all levels.
• Excellent organizational skills in a fast-paced environment.
• Proficient with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience operating multi-line phones.
• Strong attention to detail and maintaining accurate records.
• Reliable attendance and on-site availability for the contract.
• Ability to pass a background check.

Responsibilities

• Greet and welcome visitors, customers, vendors, and guests professionally, serving as the primary point of contact and notifying employees of arrivals
• Manage visitor check-in, including registration, NDAs, badge issuance, and safety orientations, ensuring compliance before guests access manufacturing areas
• Maintain accurate visitor logs and access records per company security and safety policies, escalating unauthorized access or safety concerns to site leadership
• Operate the multi-line phone system and main voicemail inbox, directing calls and messages to the appropriate employees
• Coordinate logistics for customer visits, executive meetings, and VIP events, including room setup, materials, parking, and catering
• Schedule conference room usage and support meeting setup and teardown
• Manage meal orders and catering with approved vendors, ensuring accurate orders, timely delivery, and dietary accommodations, and reconcile catering expenses as needed
• Maintain inventory of beverages, breakroom supplies, and office consumables, placing orders and organizing storage to prevent shortages
• Assist with general administrative tasks, data entry, and filing as assigned
• Keep the reception and common areas clean, organized, and professional

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

MS Office

Multitasking

Phone systems

Attention to detail

On-site work

Reliability

Education

High school diploma or equivalent

Tools

Envoy

Traction Guest

Job description

Position Overview

Burke Porter Machinery is seeking a professional, customer-focused Receptionist to support our Grand Rapids manufacturing facility on a 6-month contract basis. As the first point of contact for visitors, customers, vendors, and employees, you will create a welcoming front desk experience while supporting site operations, visitor safety compliance, communications, administrative functions, and office hospitality. The ideal candidate is organized, service-oriented, proactive, and comfortable in a fast-paced manufacturing environment.

Position Overview

Burke Porter Machinery is seeking a professional, customer-focused Receptionist to support our Grand Rapids manufacturing facility on a 6-month contract basis. As the first point of contact for visitors, customers, vendors, and employees, you will create a welcoming front desk experience while supporting site operations, visitor safety compliance, communications, administrative functions, and office hospitality. The ideal candidate is organized, service-oriented, proactive, and comfortable in a fast-paced manufacturing environment.

Responsibilities

Front Desk & Reception

• Greet and welcome visitors, customers, vendors, and guests professionally, serving as the primary point of contact and notifying employees of arrivals
• Manage visitor check-in, including registration, NDAs, badge issuance, and safety orientations, ensuring compliance before guests access manufacturing areas
• Maintain accurate visitor logs and access records per company security and safety policies, escalating unauthorized access or safety concerns to site leadership
• Operate the multi-line phone system and main voicemail inbox, directing calls and messages to the appropriate employees

Meetings, Events & Hospitality

• Coordinate logistics for customer visits, executive meetings, and VIP events, including room setup, materials, parking, and catering
• Schedule conference room usage and support meeting setup and teardown
• Manage meal orders and catering with approved vendors, ensuring accurate orders, timely delivery, and dietary accommodations, and reconcile catering expenses as needed

Office Support & Supplies

• Maintain inventory of beverages, breakroom supplies, and office consumables, placing orders and organizing storage to prevent shortages
• Assist with general administrative tasks, data entry, and filing as assigned
• Keep the reception and common areas clean, organized, and professional

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in a receptionist, front desk, customer service, or administrative support role
• Professional verbal and written communication skills
• Strong interpersonal skills, with the ability to interact effectively with employees, customers, vendors, and visitors at all levels
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
• Experience operating multi-line phone systems and managing incoming communications
• Strong attention to detail and the ability to maintain accurate records and documentation
• Self-motivated, proactive, and service-oriented, with a willingness to take ownership of responsibilities
• Reliable attendance and punctuality, with the ability to work on-site consistently throughout the contract
• Ability to pass a background check

Preferred Qualifications

• Experience in a manufacturing, industrial, engineering, or technical office environment
• Familiarity with visitor management systems such as Envoy, Traction Guest, or similar platforms
• Experience coordinating catering services, vendor relationships, or small departmental budgets
• Bilingual in English and Spanish

Ascential Technologies is a global industrial technology company with operations spanning automotive testing and validation, medical and life sciences, and advanced manufacturing. Our Grand Rapids, MI site is part of the Burke Porter Group — a recognized leader in vehicle testing, automation, and end-of-line measurement systems. We build with precision. We operate with purpose. And we’re looking for people who bring that same standard to every part of the business.