Data Center as a Service Invoice Specialist

Tech Data; Seattle (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

Tech Data is seeking a Professional Services Administrator in Seattle to support the processing of subscription services and customer billing. You will create invoices, maintain records, validate data, and collaborate with internal teams to ensure billing accuracy and timely responses to inquiries.

The role requires strong Excel and Office skills, experience in accounting or billing, attention to detail, and excellent communication with stakeholders including senior leadership.

Qualifications

• High school diploma required.
• Proficient with Microsoft Office; strong Excel skills.
• Accounting and/or billing experience.
• Excellent organizational and multitasking abilities with deadlines.
• Excellent attention to detail.
• Excellent customer service and problem-solving skills.
• Excellent verbal and written communication with stakeholders including senior leadership.
• Familiar with billing platforms (Zuora).

Responsibilities

• Create billing forms, subscription records and invoices for appropriate stakeholders, ensuring accurate content, supporting documentation and contact information.
• Maintain billing function, including reviewing data to validate complete and accurate data being invoiced to customers.
• Work closely with internal teams to ensure accuracy of data used for customer ordering and billing.
• Receive, research, and resolve internal and external stakeholder inquiries concerning account status.
• Ensure that customers and vendor SLA’s are met based on business requirements.
• Respond to inquiries in a timely and professional manner.
• Review workflow and identify processes improvements for better efficiency.
• Act as a backup for team members and aid management as necessary.
• Reconcile reporting as directed.

Skills

Excel skills

Accounting / billing experience

Organizational skills

Attention to detail

Customer service skills

Verbal & written communication

Education

High school diploma

Bachelor’s degree

Tools

Zuora

Job description

Professional Services Administrator

The Professional Services Administrator supports the processing of subscription services and customer billing. The role is responsible for various tasks within those areas, including the creation and accuracy of customer billing, processing of partner invoices, maintaining accurate logs, validating billing files, and providing recommendations for continual process improvement. The Professional Services Administrator will interact with numerous internal departments throughout the customer subscription fulfillment process.

Key Areas of Responsibility

• Create billing forms, subscription records and invoices for appropriate stakeholders, ensuring accurate content, supporting documentation and contact information.
• Maintain billing function, including reviewing data to validate complete and accurate data being invoiced to customers.
• Work closely with internal teams to ensure accuracy of data used for customer ordering and billing.
• Receive, research, and resolve internal and external stakeholder inquiries concerning account status.
• Ensure that customers and vendor SLA’s are met based on business requirements.
• Respond to inquiries in a timely and professional manner.

Other Responsibilities

• Review workflow and identify processes improvements for better efficiency.
• Act as a backup for team members and aid management as necessary.
• Reconcile reporting as directed.

Qualifications

Minimum Qualifications

• High school diploma.

Other Required Qualifications

• Proficient with Microsoft Office Applications with strong Excel skills.
• Accounting and/or billing experience.
• Demonstrate organizational and multitasking skills with the ability to meet deadlines.
• Excellent attention to detail a must.
• Excellent customer service and creative problem-solving skills.
• Excellent verbal and written communication skills, with the ability to effectively interact with all stakeholders including senior leadership.

Preferred Qualifications

• Data entry experience.
• Familiar with billing platforms (Zuora).
• Bachelor’s degree.