Receptionist

Burke-Porter-Machinery-; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Burke Porter Machinery, part of the Ascential Technologies family, seeks a professional Receptionist for our Grand Rapids, MI facility on a 6-month contract. You will welcome visitors, support site operations, and ensure safety orientations are completed before access to manufacturing areas.

This on-site role requires strong communication, organizational skills, and proficiency with Microsoft Office. You will coordinate meetings, manage the reception area, and assist with general administrative

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of receptionist/front desk or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multi-tasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).

Responsibilities

• Greet visitors and serve as the first point of contact for customers, vendors, and staff.
• Check-in visitors, issue badges, NDAs, and coordinate safety orientations.
• Maintain accurate visitor logs and access records.
• Answer and route calls on the multi-line phone system and manage voicemail.
• Coordinate meetings, room setups, and catering for visits.
• Order office supplies and keep reception area tidy and professional.
• Support general administrative tasks and data entry as needed.

Skills

Customer service

Front desk operations

Microsoft Office

Education

High school diploma or equivalent

Tools

Envoy

Traction Guest

Job description

Burke Porter, An Ascential Technologies Company
Grand Rapids, MI 49505, USA

Description

Position Overview

Burke Porter Machinery is seeking a professional, customer-focused Receptionist to support our Grand Rapids manufacturing facility on a 6-month contract basis. As the first point of contact for visitors, customers, vendors, and employees, you will create a welcoming front desk experience while supporting site operations, visitor safety compliance, communications, administrative functions, and office hospitality. The ideal candidate is organized, service-oriented, proactive, and comfortable in a fast-paced manufacturing environment.

Responsibilities

Front Desk & Reception

• Greet and welcome visitors, customers, vendors, and guests professionally, serving as the primary point of contact and notifying employees of arrivals
• Manage visitor check-in, including registration, NDAs, badge issuance, and safety orientations, ensuring compliance before guests access manufacturing areas
• Maintain accurate visitor logs and access records per company security and safety policies, escalating unauthorized access or safety concerns to site leadership
• Operate the multi-line phone system and main voicemail inbox, directing calls and messages to the appropriate employees

Meetings, Events & Hospitality

• Coordinate logistics for customer visits, executive meetings, and VIP events, including room setup, materials, parking, and catering
• Schedule conference room usage and support meeting setup and teardown
• Manage meal orders and catering with approved vendors, ensuring accurate orders, timely delivery, and dietary accommodations, and reconcile catering expenses as needed

Office Support & Supplies

• Maintain inventory of beverages, breakroom supplies, and office consumables, placing orders and organizing storage to prevent shortages
• Assist with general administrative tasks, data entry, and filing as assigned
• Keep the reception and common areas clean, organized, and professional

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in a receptionist, front desk, customer service, or administrative support role
• Professional verbal and written communication skills
• Strong interpersonal skills, with the ability to interact effectively with employees, customers, vendors, and visitors at all levels
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
• Experience operating multi-line phone systems and managing incoming communications
• Strong attention to detail and the ability to maintain accurate records and documentation
• Self-motivated, proactive, and service-oriented, with a willingness to take ownership of responsibilities
• Reliable attendance and punctuality, with the ability to work on-site consistently throughout the contract
• Ability to pass a background check

Preferred Qualifications

• Experience in a manufacturing, industrial, engineering, or technical office environment
• Familiarity with visitor management systems such as Envoy, Traction Guest, or similar platforms
• Experience coordinating catering services, vendor relationships, or small departmental budgets
• Bilingual in English and Spanish

Ascential Technologies is a global industrial technology company with operations spanning automotive testing and validation, medical and life sciences, and advanced manufacturing. Our Grand Rapids, MI site is part of the Burke Porter Group - a recognized leader in vehicle testing, automation, and end-of-line measurement systems. We build with precision. We operate with purpose. And we're looking for people who bring that same standard to every part of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.