Service Billing & Dispatch Coordinator

Convergint Technologies, LLC; Cincinnati (OH); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

10 company holidays and paid time off

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company

CSR Day

Cell phone reimbursement (if applicab"

Paid parental leave

Job summary

Convergint Technologies, LLC in Cincinnati is seeking a full-time Service Billing Coordinator who delivers courteous customer support, coordinates service with technicians and customers, and ensures timely invoicing and record-keeping.

You will process work orders and invoices, assist with contract renewals, and support the Service Manager with scheduling and planning. The role requires strong Microsoft Office skills, attention to detail, and the ability to manage multiple tasks under pressure.

Qualifications

• College degree, trade school or equivalent experience.
• Diploma and/or certificate in Business Administration or related office experience.
• Experience in dispatch or call center is a plus.

Responsibilities

• Coordinate service with technicians and customers to ensure timely delivery.
• Process completed work orders and invoices per guidelines and playbook.
• Attend planning sessions and reconcile service paperwork weekly.
• Assist the Service Manager with scheduling and maintenance lists.
• Handle inbound calls, dispatch support, and after-hours inquiries when needed.

Skills

Customer service

Microsoft Excel

Microsoft Outlook

Microsoft Word

Financial basics

Organizational skills

Communication skills

Time management

Education

College degree

Trade school

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Convergint Technologies, LLC in Cincinnati is seeking a full-time Service Billing Coordinator who delivers courteous customer support, coordinates service with technicians and customers, and ensures timely invoicing and record-keeping.

You will process work orders and invoices, assist with contract renewals, and support the Service Manager with scheduling and planning. The role requires strong Microsoft Office skills, attention to detail, and the ability to manage multiple tasks under pressure.