Service Billing Coordinator - Cincinnati, OH

Convergint Technologies, LLC; Cincinnati (OH); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

10 company holidays and paid time off

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company

CSR Day

Cell phone reimbursement (if applicab"

Paid parental leave

Job summary

Convergint Technologies, LLC in Cincinnati is seeking a full-time Service Billing Coordinator who delivers courteous customer support, coordinates service with technicians and customers, and ensures timely invoicing and record-keeping.

You will process work orders and invoices, assist with contract renewals, and support the Service Manager with scheduling and planning. The role requires strong Microsoft Office skills, attention to detail, and the ability to manage multiple tasks under pressure.

Qualifications

• College degree, trade school or equivalent experience.
• Diploma and/or certificate in Business Administration or related office experience.
• Experience in dispatch or call center is a plus.

Responsibilities

• Coordinate service with technicians and customers to ensure timely delivery.
• Process completed work orders and invoices per guidelines and playbook.
• Attend planning sessions and reconcile service paperwork weekly.
• Assist the Service Manager with scheduling and maintenance lists.
• Handle inbound calls, dispatch support, and after-hours inquiries when needed.

Skills

Customer service

Microsoft Excel

Microsoft Outlook

Microsoft Word

Financial basics

Organizational skills

Communication skills

Time management

Education

College degree

Trade school

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Overview

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Service Billing Coordinator to join our culture. This role answers and responds to incoming customer service calls, coordinating service with technicians, sub-contractors and customers within designated CTC locations. You will work as part of a dynamic team to support growth and provide excellent service, making Convergint the customer’s first choice for service.

What you’ll do

• Coordinate service with technicians, sub-contractors and customers to ensure timely and accurate execution of service delivery.
• Process completed work order tickets and invoices according to CTC guidelines and the customer playbook.
• Complete service contract renewals and invoicing processes. Maintain clear, managed internal records of contract SOWs for each customer.
• Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
• Assist the Service Manager to manage annual preventative maintenance/inspection lists and coordinate technician scheduling.
• Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and changes, entering new sites, modifying existing sites, and handling general inquiries. May provide support and backup for other areas and may handle calls after hours.
• Participate in quality assurance calls or inquiries with customers as needed.
• Provide service quotes to customers with assistance from a supervisor.
• Complete projects and special assignments by prioritizing, managing time, and adjusting plans as needed.
• Perform other duties and responsibilities as requested or required.

What you’ll need

• Exceptional telephone and personal customer service skills and the ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and the ability to understand basic financials (accounts receivable/payable, purchase orders, work orders, etc.).
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Flexibility to adapt to changing priorities in a dynamic work environment.
• Shows initiative and proactively seeks opportunities.
• Ability to facilitate a collaborative working environment for customers and team members.

Company Benefits

• 10 company holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

• Diploma and/or certificate in Business Administration or related office experience

Preferred Experience

• Dispatch and customer service training
• Previous call center, dispatch, or administrative experience
• Experience in a construction industry environment

Pay

Pay Range: $21-26/HR USD

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will vary depending on the job, department, location, and the applicant’s skills, experience, certifications, licenses, and education.

Equal Opportunity

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the opportunities available.

Note

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.