Service Billing Coordinator - Cincinnati, OH

Convergint; Cincinnati (OH); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance

Disability Plan

Wellness Program

401K Matching Plan

Paid time off

Job summary

Convergint is seeking a full-time Service Billing Coordinator to join a dynamic team in Cincinnati. You will manage service billing, coordinate with technicians and customers, and ensure timely responses to inquiries, while supporting various administrative tasks to keep operations smooth.

The role emphasizes strong customer service, attention to detail, and collaboration with managers to maintain accurate service records and schedules.

Qualifications

• Excellent customer service and ability to work under pressure.
• Proficient in MS Outlook, Excel and Word.
• Basic financial knowledge (A/R, A/P, POs, WOs).
• Strong organizational skills and multitasking.
• Excellent attention to detail and communication.

Responsibilities

• Process completed work order tickets and invoices per guidelines.
• Renew service contracts and invoicing; manage contract SOW records.
• Attend weekly planning and reconcile service paperwork.
• Coordinate technician schedule and preventative maintenance lists.
• Handle incoming customer calls and service dispatching as needed.
• Support quality assurance calls and customer inquiries.
• Provide service quotes with supervisor assistance.
• Complete projects by prioritizing work and managing time.

Skills

Customer service

MS Outlook

MS Excel

MS Word

Financial basics

Organization

Attention to detail

Communication

Adaptability

Initiative

Education

College degree or equivalent

Business Admin certificate/diploma

Tools

MS Office Suite

Job description

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub‑contractors and customers within designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

Responsibilities

• Process completed work order tickets and invoices according to CTC guidelines and customer playbook.
• Complete service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensure internal records of contract SOW are clearly defined and managed for each customer.
• Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
• Work with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
• Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.
• Participate in quality assurance calls/inquiries to customers as needed.
• Provide Service Quotes to customers with the assistance of the supervisor.
• Complete projects and special assignments by determining priorities, managing time, and making adjustments to plans.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative – regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

• Diploma and/or certificate in Business Administration or related office experience

Preferred Experience

• Dispatch and customer service training
• Previous call center, dispatch, or administrative experience
• Experience in a construction industry environment

Pay Range: $21–26/HR USD

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.