Service BDC Specialist - Seamless Appointments

Royal Moore Auto Center; Hillsboro (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Sick leave

Employee discounts on parts, service,和

Job summary

Royal Moore Mazda, GMC, Buick in Hillsboro, OR is seeking a Service BDC Representative to handle inbound and outbound calls, schedule service appointments, and maintain customer records. You will support the service department with timely communication and a positive customer experience within a busy dealership environment.

Starting pay is $17 per hour with growth opportunities, plus benefits including medical, dental, vision, life insurance, 401(k), and paid time off.

Qualifications

• Excellent communication skills and a customer-focused attitude.
• Strong attention to detail and accuracy in record-keeping.
• Ability to stay organized and manage multiple interactions.
• Experience with CRM tools and scheduling systems is a plus.

Responsibilities

• Answer inbound service calls in a friendly, professional manner.
• Make outbound calls to follow up and schedule service appointments.
• Set, confirm, and manage service appointments accurately.
• Use CRM and scheduling systems to track communications and details.
• Maintain detailed and accurate customer records.
• Follow up with customers regarding service needs and reminders.
• Communicate clearly with customers, advisors, and team members.

Skills

Communication

Attention to detail

Customer service

Organization

Multitasking

Professionalism

Tools

CRM systems

Scheduling software

Phone systems

Job description

Royal Moore Mazda, GMC, Buick in Hillsboro, OR is seeking a Service BDC Representative to handle inbound and outbound calls, schedule service appointments, and maintain customer records. You will support the service department with timely communication and a positive customer experience within a busy dealership environment.

Starting pay is $17 per hour with growth opportunities, plus benefits including medical, dental, vision, life insurance, 401(k), and paid time off.