Automotive Service BDC Pro — Fast-Paced, Bonus Eligible

Gresham Ford; Gresham (OR); Presencial; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Career Advancement Opportunities

Employee Discounts on Vehicles, Parts,

Hourly pay $20/hour plus performance-b

Resumo da oferta

Gresham Ford is seeking an experienced Automotive Service BDC Agent to join the service team. The role focuses on handling inbound inquiries, scheduling service, and maintaining accurate CRM/DMS records to support efficient dealership operations.

Ideal candidates will have at least 1 year in BDC or call center settings, strong communication, and excellent organization. This on-site position offers hourly pay with bonuses and a comprehensive benefits package.

Qualificações

• 1 year of BDC, call center, customer service, or automotive dealership experience.
• Excellent phone skills and confident verbal and written communication.
• Strong organizational skills and attention to detail.

Responsabilidades

• Handle inbound calls, emails, texts, and online service inquiries promptly and professionally
• Schedule service appointments for maintenance, repairs, recalls, and warranty work
• Confirm upcoming appointments and follow up on missed or declined visits
• Conduct outbound calls to support service campaigns, maintenance reminders, and customer retention efforts
• Accurately document customer interactions and appointment details in the CRM/DMS
• Communicate clearly with service advisors and management to ensure smooth handoffs
• Answer customer questions related to scheduling, service hours, and dealership processes
• Deliver a positive, professional experience at every customer touchpoint

Conhecimentos

Communication

Call center experience

Customer service

CRM systems

DMS systems

Organization

Driver's license

Ferramentas

CRM software

DMS software

Descrição da oferta de emprego

Gresham Ford is seeking an experienced Automotive Service BDC Agent to join the service team. The role focuses on handling inbound inquiries, scheduling service, and maintaining accurate CRM/DMS records to support efficient dealership operations.

Ideal candidates will have at least 1 year in BDC or call center settings, strong communication, and excellent organization. This on-site position offers hourly pay with bonuses and a comprehensive benefits package.