Service BDC

Royal Moore Auto Center; Hillsboro (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Sick leave

Employee discounts on parts, service,和

Job summary

Royal Moore Mazda, GMC, Buick in Hillsboro, OR is seeking a Service BDC Representative to handle inbound and outbound calls, schedule service appointments, and maintain customer records. You will support the service department with timely communication and a positive customer experience within a busy dealership environment.

Starting pay is $17 per hour with growth opportunities, plus benefits including medical, dental, vision, life insurance, 401(k), and paid time off.

Qualifications

• Excellent communication skills and a customer-focused attitude.
• Strong attention to detail and accuracy in record-keeping.
• Ability to stay organized and manage multiple interactions.
• Experience with CRM tools and scheduling systems is a plus.

Responsibilities

• Answer inbound service calls in a friendly, professional manner.
• Make outbound calls to follow up and schedule service appointments.
• Set, confirm, and manage service appointments accurately.
• Use CRM and scheduling systems to track communications and details.
• Maintain detailed and accurate customer records.
• Follow up with customers regarding service needs and reminders.
• Communicate clearly with customers, advisors, and team members.

Skills

Communication

Attention to detail

Customer service

Organization

Multitasking

Professionalism

Tools

CRM systems

Scheduling software

Phone systems

Job description

Service BDC Representative - Royal Moore Mazda, GMC, Buick

Royal Moore Mazda, GMC, Buick is looking for a full-time dependable, and detail-oriented Service BDC Representative to join our service team in Hillsboro, OR.

This is a great opportunity for someone who enjoys talking with customers, staying organized, and helping create a smooth service experience from the first phone call to the scheduled appointment. Your primary duties will be to handle inbound and outbound calls, set service appointments, follow up with customers, use our CRM and dealership scheduling systems, and support the service department with professional and timely communication.

Pay & Benefits

• Starting at $17 per hour, with growth opportunity
• Paid training
• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Sick leave
• Employee discounts on parts, service, and vehicles

Responsibilities

• Answer inbound service calls and assist customers in a friendly, professional manner
• Make outbound calls to follow up with customers and schedule service appointments
• Set, confirm, and manage service appointments accurately
• Use CRM and dealership scheduling systems to track customer communication and appointment details
• Maintain detailed and accurate customer records
• Follow up with customers regarding service needs, appointment reminders, and dealership communication
• Communicate clearly with customers, advisors, and service team members
• Help address customer questions or concerns with patience and professionalism
• Support a positive customer experience through excellent phone etiquette, organization, and follow-through
• Help maintain appointment volume and support the overall efficiency of the service department

Qualifications

• Strong phone and communication skills
• Excellent attention to detail and accuracy
• Friendly, professional, and customer-focused attitude
• Comfortable using computers, CRM tools, and scheduling systems
• Strong follow-up skills and ability to manage multiple customer interactions throughout the day
• Ability to stay organized in a fast-paced environment
• Dependable, punctual, and willing to learn
• Previous customer service, call center, receptionist, BDC, or dealership experience is helpful but not required

Additional Hiring Requirements

• Must be at least 18 years old
• Valid driver’s license preferred
• Must be able to pass applicable pre-employment screening requirements
• Must be authorized to work in the United States

Why Join Our Team?

At Royal Moore Mazda, GMC, Buick, we take pride in providing excellent service to our customers. As a Service BDC Representative, you will play an important role in keeping our service department organized, efficient, and customer-focused.

We provide paid training and the opportunity to grow within a dealership environment. This is a great role for someone who enjoys helping customers, working with a team, and building a career in the automotive industry.