Service BDC Agent

Harnish Auto Family; Puyallup (WA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company match

Medical, dental, and vision insurance

Paid Time Off

Paid training and career development

Stable, family-owned company

Supportive team environment

Job summary

Harnish Auto Family in Washington state is seeking a Service BDC Representative to be the first point of contact for our service department. You will schedule appointments, answer customer questions, and deliver an exceptional customer experience.

Whether you have automotive experience or a background in customer service, hospitality, retail, healthcare, or a call center, we'd love to meet you. We offer training and a supportive team in a family-owned dealership that values integrity and

Qualifications

• Friendly, professional, and customer-focused.
• Strong communication and phone skills.
• Organized with great attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Reliable and coachable; a team player.

Responsibilities

• Answer incoming service calls, emails, and online inquiries.
• Schedule and confirm service appointments.
• Make outbound calls for maintenance reminders and follow-up.
• Build strong customer relationships and deliver excellent service.
• Maintain accurate customer information in our CRM.
• Work closely with Service Advisors to keep the shop running efficiently.
• Meet daily goals for appointments and customer satisfaction.

Skills

Customer service

Phone skills

Organization

Multitasking

Team player

Tools

CRM software

Job description

Do you enjoy helping people, staying organized, and talking with customers? We're looking for a Service BDC Representative to be the first point of contact for our service department by scheduling appointments, answering customer questions, and delivering an exceptional customer experience.

Whether you have automotive experience or a background in customer service, hospitality, retail, healthcare, or a call center, we'd love to meet you.

Why Join Us?

• Competitive pay
• 401(k) with Company match
• Medical, dental, and vision insurance
• Paid Time Off
• Paid training and career development
• Stable, family-owned company
• Supportive team environment

What You'll Do

• Answer incoming service calls, emails, and online inquiries.
• Schedule and confirm service appointments.
• Make outbound calls for maintenance reminders and follow-up.
• Build strong customer relationships and deliver excellent service.
• Maintain accurate customer information in our CRM.
• Work closely with Service Advisors to keep the shop running efficiently.
• Meet daily goals for appointments and customer satisfaction.

Who We're Looking For

• Friendly, professional, and customer-focused
• Strong communication and phone skills
• Organized with great attention to detail
• Comfortable multitasking in a fast-paced environment
• Reliable, coachable, and a team player

Automotive experience is a plus, but not required. We hire great people and provide the training to help them succeed.

Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family-owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.