Service BDC Specialist - Customer-First Support

West Herr Auto Group; Buffalo (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

West Herr Auto Group is seeking a Customer Service Representative for our Service BDC. This role focuses on handling service calls, scheduling, and ensuring a high level of customer experience in a fast-paced environment.

You’ll support multiple service departments, maintain professionalism, and coordinate with service teams to resolve inquiries. Training is extensive, and the position offers a solid path for growth within West Herr.

Qualifications

• Experience preferred but not required.
• Extensive training program offered.

Responsibilities

• Efficient and effective appointment scheduling
• Follow up on service inquiries
• Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs
• Promote full transparency in all aspects of our process
• Involve a manager/supervisor immediately in any situation that escalates negatively
• Be highly organized in a dynamic workplace
• Perform other related duties as required and assigned to meet business needs

Skills

Call handling

Appointment scheduling

Customer service

Communication

Job description

West Herr Auto Group is seeking a Customer Service Representative for our Service BDC. This role focuses on handling service calls, scheduling, and ensuring a high level of customer experience in a fast-paced environment.

You’ll support multiple service departments, maintain professionalism, and coordinate with service teams to resolve inquiries. Training is extensive, and the position offers a solid path for growth within West Herr.