Service BDC Specialist - Scheduling & Customer Care

Jim Shorkey Family Auto Group; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Paid Vacations

Paid Maternity Leave/Parental Leave

Employee Discount on all products, 
(1

401k + Company Match

Medical, Dental, and Vision plans

Paid Company Uniforms

Work Life Balance/No Sundays

Job summary

Jim Shorkey North Hills Toyota seeks a BDC Service Representative to coordinate inbound requests, schedule appointments and follow up with leads via phone, text, and email. You will be the first contact for customers and must maintain poise and product knowledge while guiding service needs.

Responsibilities include answering internet leads, scheduling, walking customers through services, and staying informed on promotions.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver's license with a clean MVR.
• Pass a drug test and a background check.
• Strong phone and communication skills.
• Basic computer skills with the ability to learn programs.
• Be organized, alert, professional and courteous.
• Demonstrate commitment to 100% customer satisfaction and familiarity with MS Office suite.

Responsibilities

• Answer internet leads and phone inquiries for service appointments.
• Schedule and verify appointments; follow up by phone, text or email.
• Maintain up-to-date knowledge of products and services.
• Greet walk-in customers and provide courteous assistance.
• Identify vehicle service needs and arrange appropriate appointments.
• Maintain contact with customers to ensure satisfaction and promote promotions.
• Assist with additional duties at the dealership as needed.

Skills

Phone skills

Computer skills

Customer service

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Jim Shorkey North Hills Toyota seeks a BDC Service Representative to coordinate inbound requests, schedule appointments and follow up with leads via phone, text, and email. You will be the first contact for customers and must maintain poise and product knowledge while guiding service needs.

Responsibilities include answering internet leads, scheduling, walking customers through services, and staying informed on promotions.