Service Appointment Specialist

Jim Shorkey Family Auto Group; East York (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Paid Vacations

Paid Maternity Leave/Parental Leave

Employee Discount on all products, -1-

401k + Company Match

Comprehensive Medical, Dental, Vision

Paid Company Uniforms

Work Life Balance/No Sundays

Job summary

Jim Shorkey North Hills Toyota is seeking a BDC Service Representative to coordinate incoming requests via phone or online, schedule appointments, and be the first point of contact for customers. You'll manage leads, follow up daily by phone, text, and email, and support the service team.

This role offers a stable daytime schedule with occasional Saturdays, a friendly team environment, and opportunities for career advancement. Strong communication and organization are essential.

Qualifications

• Must be 18 years of age.
• Valid Driver's License with a clean MVR.
• Pass a drug test and background check.
• Familiar with Microsoft Office, Outlook, Word and Excel.

Responsibilities

• Answer internet leads from manufacturer and third-party websites, and answer phone calls from customers looking to schedule service for their vehicle.
• Schedule and verify appointments, then follow up by phone.
• Maintain thorough, up-to-date knowledge of products.
• Greet and assist walk-in customers with courtesy and respect.
• Determine each customer's vehicle service needs and make appointments accordingly.
• Maintain contact with customers to ensure satisfaction with service.
• Ensure customers are aware of promotions.
• Assist with other tasks at the dealership.

Skills

Phone skills

Customer service

Scheduling

Organizational skills

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Jim Shorkey North Hills Toyota is seeking a BDC Service Representative to coordinate incoming requests via phone or online, schedule appointments, and be the first point of contact for customers. You'll manage leads, follow up daily by phone, text, and email, and support the service team.

This role offers a stable daytime schedule with occasional Saturdays, a friendly team environment, and opportunities for career advancement. Strong communication and organization are essential.