Service BDC Representative

Jim Shorkey Family Auto Group; East York (PA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Career Advancement Opportunities

Paid Vacations

Paid Maternity Leave/Parental Leave

Employee Discount on all products, -1-

401k + Company Match

Comprehensive Medical, Dental, Vision

Paid Company Uniforms

Work Life Balance/No Sundays

Zusammenfassung

Jim Shorkey North Hills Toyota is seeking a BDC Service Representative to coordinate incoming requests via phone or online, schedule appointments, and be the first point of contact for customers. You'll manage leads, follow up daily by phone, text, and email, and support the service team.

This role offers a stable daytime schedule with occasional Saturdays, a friendly team environment, and opportunities for career advancement. Strong communication and organization are essential.

Qualifikationen

• Must be 18 years of age.
• Valid Driver's License with a clean MVR.
• Pass a drug test and background check.
• Familiar with Microsoft Office, Outlook, Word and Excel.

Aufgaben

• Answer internet leads from manufacturer and third-party websites, and answer phone calls from customers looking to schedule service for their vehicle.
• Schedule and verify appointments, then follow up by phone.
• Maintain thorough, up-to-date knowledge of products.
• Greet and assist walk-in customers with courtesy and respect.
• Determine each customer's vehicle service needs and make appointments accordingly.
• Maintain contact with customers to ensure satisfaction with service.
• Ensure customers are aware of promotions.
• Assist with other tasks at the dealership.

Kenntnisse

Phone skills

Customer service

Scheduling

Organizational skills

Tools

Microsoft Office

Outlook

Word

Excel

Jobbeschreibung

Description

Jim Shorkey North Hills Toyota is in search of a BDC Service Representative to join our growing team! In this position, you will be responsible for coordinating all incoming requests made via telephone or online, scheduling appointments, monitoring and contacting leads, and acting as a first point of contact for customers.

Schedule rotates very slightly. In general, it will be Monday through Friday 7:00 am - 3:00 pm OR10:00 am - 6:00 pm. It would be required to work every 3rd Saturday from 8:00 am to 5:00 pm. (You would get a day off during the week)

Responsibilities

• You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily.
• Scheduling and verifying appointments, then follow up phone calls
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
• Determining each customer's vehicle service needs and making appointments accordingly
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Benefits

• Career Advancement Opportunities
• Paid Vacations
• Paid Maternity Leave/Parental Leave
• Employee Discount on all products, parts, and services
• 401k + Company Match
• Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you.
• Paid Company Uniforms
• Work Life Balance/No Sundays

Requirements

• Must be 18 years of age
• Have a valid Driver's License with a clean MVR
• Pass a drug test and background check
• Possess phone skills for both employee and customer phone calls
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, alert, professional and courteous
• Be committed to 100% customer satisfaction
• Familiar with Microsoft Office, Outlook, Word and Excel program