Service BDC Specialist — Scheduling & Customer Care

Bertera Auto Group; Palmer, Northern (MA, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Employee discounts

Job summary

Bertera Auto Group is seeking a Service BDC Clerk to join their automotive service team. The role focuses on scheduling service appointments, updating databases, and handling customer inquiries with a proactive and organized approach.

You will coordinate with service advisors and technicians, verify customer history, and generate reports. A strong emphasis on communication, multitasking, and reliability helps ensure a smooth service process and positive customer experiences.

Qualifications

• Customer service or administrative background in an automotive setting is preferred.
• Experience using office software and basic database systems.
• Excellent communication and organizational skills.

Responsibilities

• Schedule and confirm service appointments in a timely manner.
• Maintain and update the service appointment calendar and databases.
• Respond to customer inquiries by phone, email, or in person.
• Coordinate with service advisors and technicians for smooth service flow.
• Verify service history and update records as needed.
• Generate service-related documents and reports for management.
• Follow up with customers for reminders and feedback.
• Keep workspace clean and organized per company standards.

Skills

Customer service experience

Administrative tasks

Strong communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Database basics

Job description

Bertera Auto Group is seeking a Service BDC Clerk to join their automotive service team. The role focuses on scheduling service appointments, updating databases, and handling customer inquiries with a proactive and organized approach.

You will coordinate with service advisors and technicians, verify customer history, and generate reports. A strong emphasis on communication, multitasking, and reliability helps ensure a smooth service process and positive customer experiences.