Service BDC Specialist — Scheduling & Customer Care

Johnson Automotive; North Carolina; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid vacation after six months

Life insurance

401(k) with company match

Employee discounts on vehicles, parts,

Service

Advancement opportunities

Competitive Pay

Job summary

Johnson Automotive is seeking a Full-Time Service BDC Representative to support inbound service calls and email leads, schedule appointments, and manage customer data at the Johnson Lexus of Raleigh on Capital Blvd. The role emphasizes strong communication, multitasking, and teamwork within a fast-paced automotive environment.

Applicants should have at least 1 year of Automotive Service BDC experience, CDK familiarity, and proficiency with Microsoft Office.

Qualifications

• Minimum of 1 year of Automotive Service BDC experience.
• Proficient with Microsoft Office, and Xtime, a plus!
• CDK experience (Required)
• Strong written and verbal communication skills
• Ability to work both independently and as part of a team
• Must be able to multi-task
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Responsibilities

• Answer inbound service calls and email leads.
• Responsible for tracking, responding to, and managing Internet service leads.
• Schedules service appointments and liaise with Service Advisors as needed.
• Maintain and update notes and information in the customer database.
• Keep abreast of new features and available accessories, communicating their benefits to guests.
• Direct guests to product information resources.
• Maintain high customer satisfaction scores.
• Develop career skills through regular training and instruction.
• Learn, understand and abide by Federal, State and Local laws.
• Some light clerical/scanning work.
• Other duties as assigned by management.

Skills

Strong communication

Teamwork

Multitasking

Independent work

Written/verbal communication

Tools

CDK

Xtime

Microsoft Office

Job description

Johnson Automotive is seeking a Full-Time Service BDC Representative to support inbound service calls and email leads, schedule appointments, and manage customer data at the Johnson Lexus of Raleigh on Capital Blvd. The role emphasizes strong communication, multitasking, and teamwork within a fast-paced automotive environment.

Applicants should have at least 1 year of Automotive Service BDC experience, CDK familiarity, and proficiency with Microsoft Office.