BDC Appointment Specialist – Drive Growth & Commissions

Thompson Buick GMC Cadillac; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Thompson Automotive in Raleigh, NC seeks a friendly BDC Representative to be the first point of contact for customers—scheduling appointments, answering inquiries, and supporting sales operations.

You will engage with customers by phone, text, email, and online inquiries; set qualified appointments; follow up to maintain interest; and track interactions in the CRM, contributing to a professional dealership experience.

Qualifications

• Strong communication and customer service skills.
• Self-motivated, dependable, and enthusiastic.
• Ability to multitask in a fast-paced environment.
• Basic computer and CRM navigation skills; prior BDC/auto exp a plus but not required.

Responsibilities

• Engage with customers by phone, text, email, and online inquiries
• Set qualified appointments for the sales team
• Follow up with prospects to maintain interest and increase show rates
• Support sales consultants with information, communication, and coordination
• Track interactions and appointment outcomes in the CRM
• Be a positive, professional representative of Thompson Automotive at all times

Skills

Strong communication

Customer service

Self-motivated

Multitasking

CRM navigation

Tools

CRM software

Job description

Thompson Automotive in Raleigh, NC seeks a friendly BDC Representative to be the first point of contact for customers—scheduling appointments, answering inquiries, and supporting sales operations.

You will engage with customers by phone, text, email, and online inquiries; set qualified appointments; follow up to maintain interest; and track interactions in the CRM, contributing to a professional dealership experience.