Service BDC Specialist: Scheduling & Customer Care

JEFF WYLER KINGS INC; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

JEFF WYLER KINGS NISSAN in Cincinnati, OH is seeking a Service BDC Representative to be the first contact for customers seeking maintenance and repairs. You will handle inbound calls, schedule service appointments, document interactions in the CRM, and help customers understand recommended services.

The role emphasizes clear communication, strong organizational skills, and teamwork with service advisors and technicians.

Qualifications

• High school diploma or equivalent; automotive field a plus.
• Proven experience in customer service, preferably automotive.
• Strong verbal and written communication; able to explain technical info clearly.
• Organizational and time-management skills; handle multiple calls and appointments.

Responsibilities

• Answer calls, emails, and texts promptly.
• Schedule service appointments accurately and efficiently.
• Maintain CRM records of customers and service history.
• Collaborate with advisors and technicians on service recommendations.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

CRM software

Scheduling

Education

High school diploma

Tools

CRM software

Job description

JEFF WYLER KINGS NISSAN in Cincinnati, OH is seeking a Service BDC Representative to be the first contact for customers seeking maintenance and repairs. You will handle inbound calls, schedule service appointments, document interactions in the CRM, and help customers understand recommended services.

The role emphasizes clear communication, strong organizational skills, and teamwork with service advisors and technicians.