Service BDC Specialist — Growth & Training

Lithia & Driveway; Thousand Oaks (CA); Presencial; USD 23.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Resumo da vaga

DCH Subaru of Thousand Oaks is hiring a Service BDC Administrator. This on-site role supports a high-volume service department, handling customer follow-up, appointment scheduling, and CRM data maintenance to ensure seamless communications and retention.

The position emphasizes reliable attendance and strong phone/email/text communication skills. With a pay range of $16.90 to $21.00 per hour, the role offers benefits and opportunities for growth within Lithia & Driveway.

Qualificações

• 1+ years of customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using computers and learning dealership software and CRM systems.

Responsabilidades

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales and service opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction and resolve concerns.

Conhecimentos

Customer service

Phone communication

CRM systems

Attendance reliability

Formação

High School diploma or equivalent

Ferramentas

CRM software

Descrição da vaga

DCH Subaru of Thousand Oaks is hiring a Service BDC Administrator. This on-site role supports a high-volume service department, handling customer follow-up, appointment scheduling, and CRM data maintenance to ensure seamless communications and retention.

The position emphasizes reliable attendance and strong phone/email/text communication skills. With a pay range of $16.90 to $21.00 per hour, the role offers benefits and opportunities for growth within Lithia & Driveway.