Service BDC Administrator

Lithia & Driveway; Thousand Oaks (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Subaru of Thousand Oaks is hiring a Service BDC Administrator. This on-site role supports a high-volume service department, handling customer follow-up, appointment scheduling, and CRM data maintenance to ensure seamless communications and retention.

The position emphasizes reliable attendance and strong phone/email/text communication skills. With a pay range of $16.90 to $21.00 per hour, the role offers benefits and opportunities for growth within Lithia & Driveway.

Qualifications

• 1+ years of customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using computers and learning dealership software and CRM systems.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales and service opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction and resolve concerns.

Skills

Customer service

Phone communication

CRM systems

Attendance reliability

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership:

L0363 DCH Subaru of Thousand Oaks

DCH Subaru of Thousand Oaks

Now Hiring- Service BDC Administrator

• Pay: $16.90 - $21.00 hourly
• Schedule: 5-day work week with Sunday and 1 rotating weekday off
• Department Hours : Monday-Friday: 7am-6pm, Saturday: 8am-5pm and Sunday: Closed

Why Join Our Team?

• Represent Subaru, a brand known for quality, safety, and customer loyalty.
• Join a high-volume service department that values teamwork and customer care.
• Help customers keep their vehicles maintained and serviced.
• Receive ongoing training and opportunities for career growth within Lithia & Driveway.
• Work in a supportive environment where you will make an impact every day.

What You'll Do

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales and service opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escape issues when needed.

What You'll Bring

• 1+ years of prior customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using computers and learning dealership software and CRM systems.
• Reliable attendance, and a commitment to providing outstanding customer service.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California pay range for this position is $16.90-$21.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.