Service BDC Specialist: Drive Customer Care & Appointments

DCH Subaru of Thousand Oaks; Triunfo Corner (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Subaru of Thousand Oaks is hiring a Service BDC Administrator to support the high-volume service department in California. You will contact customers, schedule appointments, and help drive service opportunities through the CRM.

You will gather and maintain customer information, stay up to date on promotions, and follow up after visits to ensure satisfaction. Training and growth opportunities are provided within Lithia & Driveway.

Qualifications

• 1+ years of customer service or call center experience.
• Comfortable communicating with customers by phone, email, and text.
• Familiar with CRM systems and dealership software.

Responsibilities

• Develop customer relationships through follow-up to increase appointments and service opportunities.
• Contact customers by phone to schedule appointments and follow up on sales and service opportunities.
• Maintain accurate customer information in the CRM for ongoing communication.
• Stay updated on vehicle inventory, pricing, and dealership promotions.
• Follow up after visits to ensure satisfaction and resolve issues when needed.

Skills

Customer service

Call center

BDC

Receptionist

Education

High School Diploma

Tools

CRM software

Dealership software

Job description

DCH Subaru of Thousand Oaks is hiring a Service BDC Administrator to support the high-volume service department in California. You will contact customers, schedule appointments, and help drive service opportunities through the CRM.

You will gather and maintain customer information, stay up to date on promotions, and follow up after visits to ensure satisfaction. Training and growth opportunities are provided within Lithia & Driveway.