Service BDC Specialist — Fast-Paced Scheduling & Care

Michael Hohl Automotive Group; Carson City (NV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly compensation

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

Michael Hohl Honda and Subaru in Carson City, NV seeks a Service BDC Representative to manage high-volume calls, schedule appointments, and handle online inquiries. You will communicate customer needs to service advisors, ensure accurate handoffs, and maintain detailed records in real time.

The role requires tech-savvy respondents who can navigate multiple software systems, stay organized, and contribute to a supportive team environment while delivering compassionate, professional customer care.

Qualifications

• Experience in high-volume call handling is preferred.
• Dealership or automotive service experience is valued.
• Strong written and verbal communication required.

Responsibilities

• Handle inbound/outbound service calls and inquiries.
• Schedule service appointments and update records.
• Navigate multiple software systems to manage customer data.
• Proofread emails and messages for accuracy before sending.
• Communicate customer concerns clearly to service advisors.
• Collaborate with service advisors, technicians, and team members.
• Maintain organization and follow up on tasks.

Skills

High-volume calls

Customer service

Team collaboration

Communication

Tech-savvy

Organization

Detail-oriented

Reliability

Empathy

Job description

Michael Hohl Honda and Subaru in Carson City, NV seeks a Service BDC Representative to manage high-volume calls, schedule appointments, and handle online inquiries. You will communicate customer needs to service advisors, ensure accurate handoffs, and maintain detailed records in real time.

The role requires tech-savvy respondents who can navigate multiple software systems, stay organized, and contribute to a supportive team environment while delivering compassionate, professional customer care.