Service BDC Specialist

Michael Hohl Subaru; Carson City (NV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development opportunities

Performance-based bonuses

Job summary

Michael Hohl Subaru in Carson City, NV seeks a Service BDC Representative to handle a high volume of calls and online inquiries, schedule service appointments, and manage customer information across software systems. The role emphasizes empathy, accuracy, and teamwork to ensure smooth handoffs to service advisors and consistent follow-up with customers.

The ideal candidate is organized, tech-savvy, and detail-oriented, with strong communication skills and a customer-first mindset.

Qualifications

• Experience in a dealership environment preferred, with willingness to train the right candidate.
• Ability to work in a fast-paced setting while maintaining accuracy and professionalism.
• Strong communication skills and teamwork mindset.
• Tech-savvy and able to learn multiple software systems quickly.
• Highly organized with attention to detail and reliable attendance.

Responsibilities

• Handle high-volume calls, texts, and online inquiries with a professional, compassionate tone.
• Schedule service appointments and keep customer records up to date; follow up as needed.
• Navigate multiple software systems to manage customer info and schedule in real time.
• Review emails and messages for spelling/grammar before sending.
• Listen to customer concerns and respond with empathy and clear next steps.
• Clearly communicate issues to service advisors to ensure accurate handoffs.
• Collaborate with service advisors, technicians, and teammates to support the department.
• Balance competing priorities and keep track of follow-ups and tasks.

Skills

Customer service

Phone handling

Appointment scheduling

CRM systems

Multitasking

Communication

Teamwork

Detail-oriented

Reliability

Tools

CRM software

Scheduling software

Email/chat platforms

Job description

Michael Hohl Subaru in Carson City, NV seeks a Service BDC Representative to handle a high volume of calls and online inquiries, schedule service appointments, and manage customer information across software systems. The role emphasizes empathy, accuracy, and teamwork to ensure smooth handoffs to service advisors and consistent follow-up with customers.

The ideal candidate is organized, tech-savvy, and detail-oriented, with strong communication skills and a customer-first mindset.