Automotive Service BDC Specialist - Appointment Setter

Sonic Automotive, Inc.; Metairie (LA); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Sonic Automotive, Audi New Orleans in Metairie, LA is hiring a Service BDC Agent to generate service appointments and respond to internet inquiries with courtesy and professionalism. You will use CRM and lead management tools in a team-oriented dealer environment to deliver a premium customer experience while meeting appointment goals.

The role requires prior call-center or commission-driven experience, strong communication skills, and the ability to pass pre-employment checks; salary ranges

Qualifications

• Experience in a high-volume call center or commission-driven role.
• Authorized to work in the USA.
• Able to pass pre-employment testing including background checks, MVR, drug test and valid driver license.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools to track customer interactions.
• Compile reports and other documentation on a timely basis.
• Perform other duties as assigned.
• Exhibit ethical behavior and ensure customer satisfaction.

Skills

Interpersonal skills

Phone communication

Organizational skills

Time management

Teamwork

Independent work

Background checks

Job description

Sonic Automotive, Audi New Orleans in Metairie, LA is hiring a Service BDC Agent to generate service appointments and respond to internet inquiries with courtesy and professionalism. You will use CRM and lead management tools in a team-oriented dealer environment to deliver a premium customer experience while meeting appointment goals.

The role requires prior call-center or commission-driven experience, strong communication skills, and the ability to pass pre-employment checks; salary ranges