Service BDC Specialist: Drive Appointments & Customer Care

Gee Automotive Group; Tucson (AZ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance

401(k) with company match

Paid Time Off

Employee pricing on parts and service

Job summary

Holmes Tuttle Ford Lincoln in Tucson, AZ seeks a Service BDC Representative to handle inbound/outbound customer inquiries, schedule/confirm service appointments, and maintain CRM records. You will support the Service Department and coordinate with advisors to ensure a top-notch service experience.

The role offers steady hours in a professional dealership, with benefits such as medical/dental insurance, 401(k) with match, and PTO.

Qualifications

• Prior customer service or call center experience preferred.
• Strong communication and phone skills.
• Experience with CRM or dealership scheduling a plus.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointments.
• Conduct outbound calls for reminders and customer retention.
• Maintain accurate customer records in the CRM and dealership systems.
• Follow up with Service Advisors and managers regarding service needs.

Skills

Customer service

Call center experience

Phone skills

Multitasking

Positive attitude

Tools

CRM software

Microsoft Office

Job description

Holmes Tuttle Ford Lincoln in Tucson, AZ seeks a Service BDC Representative to handle inbound/outbound customer inquiries, schedule/confirm service appointments, and maintain CRM records. You will support the Service Department and coordinate with advisors to ensure a top-notch service experience.

The role offers steady hours in a professional dealership, with benefits such as medical/dental insurance, 401(k) with match, and PTO.