Service BDC Representative | Hourly - Holmes Tuttle Ford

HOLMES TUTTLE FORD LINCOLN; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

Telehealth

Disability insurance

401(k) with company match

Paid Time Off

Employee pricing on parts/services

Job summary

HOLMES TUTTLE FORD LINCOLN in Tucson, AZ is seeking a motivated Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

Responsibilities include answering inquiries, scheduling, and following up with customers, while maintaining CRM records and meeting productivity goals.

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with a strong customer-service focus.
• Dealership, CRM, or service scheduling experience is a plus.
• Must be available to work varied shifts, including Saturdays.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts.
• Maintain accurate customer records in the CRM and dealership systems.
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments.
• Promote dealership service specials and maintenance programs.
• Meet appointment-setting and productivity goals.

Skills

Customer service experience

Phone skills

CRM usage

Scheduling/administrative

Multitasking

Team player

Job description

Job Details

Job Location: Holmes Tuttle Ford Lincoln - Tucson, AZ 85705, Job Category: Service, We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

Why Join Us

• Consistent hours in a professional dealership environment
• Customer‑facing role with daily interaction
• Supportive team culture with training and clear expectations
• Stable position with long‑term opportunity
• Clean, organized workspace focused on accuracy and service

Service BDC Representative Job Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation

• Employer-subsidized Medical and Dental insurance with comprehensive coverage options
• Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing on Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Qualifications: Service BDC Representative Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred
• Strong communication and phone skills
• Basic computer proficiency, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with a strong customer-service focus
• Dealership, CRM, or service scheduling experience is a plus
• Must be available to work varied shifts, including Saturdays

Corporate Requirements

Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.