Service BDC Representative | Hourly - Holmes Tuttle Ford

Gee Automotive Group; Tucson (AZ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance

401(k) with company match

Paid Time Off

Employee pricing on parts and service

Job summary

Holmes Tuttle Ford Lincoln in Tucson, AZ seeks a Service BDC Representative to handle inbound/outbound customer inquiries, schedule/confirm service appointments, and maintain CRM records. You will support the Service Department and coordinate with advisors to ensure a top-notch service experience.

The role offers steady hours in a professional dealership, with benefits such as medical/dental insurance, 401(k) with match, and PTO.

Qualifications

• Prior customer service or call center experience preferred.
• Strong communication and phone skills.
• Experience with CRM or dealership scheduling a plus.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointments.
• Conduct outbound calls for reminders and customer retention.
• Maintain accurate customer records in the CRM and dealership systems.
• Follow up with Service Advisors and managers regarding service needs.

Skills

Customer service

Call center experience

Phone skills

Multitasking

Positive attitude

Tools

CRM software

Microsoft Office

Job description

# Service BDC Representative | Hourly - Holmes Tuttle FordHolmes Tuttle Ford Lincoln - Tucson, AZ 85705## OverviewCategoryService## DescriptionWe are seeking a motivated, customer-focused **Service BDC Representative** to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.**Why Join Us?*** Consistent hours in a professional dealership environment* Customer‐facing role with daily interaction* Supportive team culture with training and clear expectations* Stable position with long‐term opportunity* Clean, organized workspace focused on accuracy and service***Service BDC Representative Job Responsibilities**** Answer inbound calls, emails, texts, and online service inquiries* Schedule, confirm, and reschedule service appointment.* Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts* Maintain accurate customer records in the CRM and dealership systems* Follow up with customers, Service Advisors, and managers regarding service needs and appointments* Promote dealership service specials and maintenance programs* Meet appointment-setting and productivity goals***Service BDC Representative Benefits & Compensation**** Employer-subsidized Medical and Dental insurance with comprehensive coverage options* Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth* A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options* 401(k) with Company Match* Generous Paid Time Off that begins accruing on Day 1* Exclusive employee pricing for you and your family on parts, service, and vehicle purchases## Qualifications***Service BDC Representative Qualifications**** Previous customer service, call center, BDC, or administrative experience preferred* Strong communication and phone skills* Basic computer proficiency, including Microsoft Office* Ability to multitask in a fast-paced environment* Professional, positive attitude with a strong customer-service focus* Dealership, CRM, or service scheduling experience is a plus* Must be available to work varied shifts, including Saturdays*Corporate Requirements*: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.**Ready to Get Started?**We're hiring now and looking to move quickly. If you're ready to support a busy service team and build a stable career in the automotive industry, apply today and take the first step with Holmes Tuttle Ford!