Service BDC Specialist - Scheduling & Customer Care

Jim Click Ford; Tucson, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company 401(k) with match

Paid time off

Job summary

Jim Click Ford in Tucson, AZ is seeking a Service BDC Representative to handle inbound and outbound communications, schedule and confirm service appointments, and maintain accurate customer records in the CRM. You will work across dealership teams to support maintenance reminders, promote service specials, and meet productivity goals in a fast-paced, customer-focused environment.

This role offers comprehensive benefits and opportunities for professional growth within a stable automotive service

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Dealership, CRM, or service scheduling experience is a plus.
• Must be available to work varied shifts, including Saturdays.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries.
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Skills

Customer service

Phone skills

Multitasking

Tools

Microsoft Office

Job description

Jim Click Ford in Tucson, AZ is seeking a Service BDC Representative to handle inbound and outbound communications, schedule and confirm service appointments, and maintain accurate customer records in the CRM. You will work across dealership teams to support maintenance reminders, promote service specials, and meet productivity goals in a fast-paced, customer-focused environment.

This role offers comprehensive benefits and opportunities for professional growth within a stable automotive service