Service BDC Specialist: Customer-Focused Appointment Pro

JIM CLICK MAZDA EASTSIDE; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing

Job summary

Jim Click Mazda Eastside in Tucson, AZ is seeking a Service BDC Representative to handle inbound/outbound service communications, schedule appointments, and maintain CRM records. The role emphasizes customer interactions and accurate data entry in dealership systems.

The ideal candidate will have prior customer service or call center experience, excellent communication, and a willingness to work varied shifts including Saturdays.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and phone skills.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with a strong customer-service focus.
• Dealership, CRM, or service scheduling experience is a plus.
• Must be available to work varied shifts, including Saturdays.

Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Skills

Customer Service

Call Center

Phone Skills

Multitasking

CRM

Tools

CRM software

Job description

Jim Click Mazda Eastside in Tucson, AZ is seeking a Service BDC Representative to handle inbound/outbound service communications, schedule appointments, and maintain CRM records. The role emphasizes customer interactions and accurate data entry in dealership systems.

The ideal candidate will have prior customer service or call center experience, excellent communication, and a willingness to work varied shifts including Saturdays.