Service BDC Specialist - Drive Appointments & Customer Care

Cavender Auto Family; San Antonio (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Pet Insurance

Paid Time Off

Maternity & Paternity Leave

Life Insurance

Employee discounts

Professional training

Job summary

Cavender Auto Family is seeking a Service BDC Associate to handle a high volume of inbound and outbound calls, scheduling service appointments and delivering excellent customer service.

The role requires strong communication, multitasking abilities, and proficiency with Microsoft Office applications, with bilingual English/Spanish preferred. Full-time hours include Saturdays, offering benefits such as medical plans and paid time off.

Qualifications

• Requires high-energy, high-call-volume work with steady activity.
• Experience in a call center environment is required.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Handle a high volume of inbound and outbound calls to schedule service appointments.
• Provide exceptional customer service with strong problem-solving and product knowledge.
• Maintain accurate records of all customer interactions in the system.
• Screen calls and convert them into scheduled service appointments.
• Assist customers with questions and vehicle-related issues.
• Follow up on missed appointments and reschedule as needed.

Skills

Call center

Bilingual

Multitasking

Communication

Detail-oriented

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Google

Job description

Cavender Auto Family is seeking a Service BDC Associate to handle a high volume of inbound and outbound calls, scheduling service appointments and delivering excellent customer service.

The role requires strong communication, multitasking abilities, and proficiency with Microsoft Office applications, with bilingual English/Spanish preferred. Full-time hours include Saturdays, offering benefits such as medical plans and paid time off.