Service BDC Specialist – Customer Experience

Griffith Auto Group; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Training & mentoring

Employee purchase program

Support fund

Scholarship program

Employee assistance program

Job summary

MileOne Autogroup's Motorworld Toyota is seeking a motivated BDC Coordinator to join our service team. You will manage inbound and outbound communications with customers, schedule appointments, and follow up on leads to drive service growth.

Our MileOne Employee Advantage program offers health and financial benefits, training and mentoring, an Employee Purchase Program, and ongoing support. Starting at $15.00 per hour, this on-site role provides opportunities for professional development.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry is preferred.
• Proficiency in CRM software and basic computer skills.

Responsibilities

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Skills

Communication

Organizational skills

Customer service

Automotive industry

CRM software

Computer basics

Job description

MileOne Autogroup's Motorworld Toyota is seeking a motivated BDC Coordinator to join our service team. You will manage inbound and outbound communications with customers, schedule appointments, and follow up on leads to drive service growth.

Our MileOne Employee Advantage program offers health and financial benefits, training and mentoring, an Employee Purchase Program, and ongoing support. Starting at $15.00 per hour, this on-site role provides opportunities for professional development.