Service BDC Coordinator | Motorworld

MileOne Autogroup; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 24,000; Full time

Job summary

Motorworld Toyota, part of MileOne Autogroup, seeks a motivated BDC Coordinator to join our service team in Wilkes-Barre, PA. This role focuses on delivering exceptional customer experiences and supporting sales and service operations.

Key duties include handling inbound and outbound calls, scheduling appointments, and following up on leads. The ideal candidate has strong communication and organizational skills and experience with CRM software.

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or automotive industry preferred.
• Proficiency in CRM software and basic computer skills.

Responsibilities

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Skills

Communication skills

Organizational skills

Customer service

Tools

CRM software

Job description

Job Description

Are you passionate about customer service and automotive excellence? Motorworld Toyota is seeking a motivated BDC Coordinator to join our dynamic service team!

Experience Everything MileOne has to Offer:

• Supportive Environment: Collaborate with a dedicated team in a friendly atmosphere.
• Career Growth: We prioritize professional development and advancement opportunities.
• Customer Focus: Help create exceptional experiences for our valued customers.
• Starting at $15.00/Hour

Essential Duties:

• Manage inbound and outbound communications with customers.
• Schedule appointments and follow up on leads.
• Collaborate with sales and service departments to ensure seamless operations.

Qualifications:

• Strong communication and organizational skills.
• Experience in customer service or the automotive industry is preferred.
• Proficiency in CRM software and basic computer skills.

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers several exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.

By applying for this job, you agree to receive email and telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Zip Code

18703