Automotive Service BDC Manager — Base + Commission

Empire Automotive Group; Huntington Station (NY); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Zusammenfassung

Toyota Huntington is seeking a motivated, organized, and customer‑focused Assistant Service BDC Manager to lead our high‑volume Business Development Center. This leadership role drives communication, maximizes appointment opportunities, and ensures an exceptional customer experience from the first contact.

You will coach and elevate a team, implement efficient phone/text/email strategies, monitor performance metrics, and maintain CRM accuracy while collaborating with service advisors and

Qualifikationen

• 2+ years of BDC leadership experience in an automotive dealership (service department preferred).
• Strong coaching, communication, and organizational skills.
• Ability to motivate a team and hold them accountable to performance goals.
• Professional demeanor, polished communication, and a customer‑first mindset.
• Experience with CRM systems, call tracking tools, and dealership software.
• Ability to thrive in a fast‑paced, high‑volume environment.
• A positive, team‑oriented attitude with strong problem‑solving skills.
• Flexibility to work weekends or extended hours as needed.

Aufgaben

• Oversee daily operations of the Service BDC, ensuring consistent performance, productivity, and customer engagement.
• Manage, train, and motivate a team of BDC representatives to meet appointment, follow‑up, and conversion goals.
• Implement effective phone, text, and email communication strategies to increase service traffic and retention.
• Monitor inbound/outbound call quality, response times, and customer interactions to maintain high standards.
• Collaborate closely with service advisors, management, and technicians to ensure seamless scheduling and workflow.
• Develop scripts, processes, and performance metrics that support efficiency and customer satisfaction.
• Review daily appointment logs, show rates, and follow‑up activity; adjust strategies to maximize results.
• Handle escalated customer concerns professionally and promptly.
• Maintain accurate CRM records, reporting, and communication logs.
• Drive a positive, energetic team culture that reflects the values of Toyota.

Kenntnisse

BDC leadership

Coaching

Communication

Organizational skills

Customer-first mindset

Team motivation

Problem-solving

Flexibility

Tools

CRM systems

Call tracking tools

Dealership software

Jobbeschreibung

Toyota Huntington is seeking a motivated, organized, and customer‑focused Assistant Service BDC Manager to lead our high‑volume Business Development Center. This leadership role drives communication, maximizes appointment opportunities, and ensures an exceptional customer experience from the first contact.

You will coach and elevate a team, implement efficient phone/text/email strategies, monitor performance metrics, and maintain CRM accuracy while collaborating with service advisors and