Automotive Service BDC

Carter Myers Automotive; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Carter Myers Automotive in Rocky Mount, NC is seeking a Service BDC Associate to bolster Toyota Loyalty & Engagement. You will drive new business and strengthen long-term relationships through outbound calls, emails, and other outreach tools.

In this role you will communicate across phone, video, text, in-person visits, and email, while supporting the Service Advisor Team and coordinating appointments, recalls, and parts updates. Equal opportunity employer.

Qualifications

• Effective communication across multiple touchpoints (phone, video, text, in-person, email).
• Customer education and relationship-building are essential.
• Experience in retail sales or customer service is preferred but not required.

Responsibilities

• Follow up on dealership manifest and opportunities lists.
• Answer inbound service calls and support the Service Advisor Team.
• Make outbound calls following up on previously declined service work and scheduling appointments.
• Make customer service survey follow up calls.
• Contact all no-shows to reschedule missed appointments.
• Provide updates on special-order parts status, appointment reminders, and recall campaigns.
• Support advisors by engaging customers in the service drive and directing to their advisor.
• Other tasks as assigned.

Skills

Communication

Customer service

Multichannel communication

Education

High school diploma or equivalent

Tools

DMS (Dealer management system)

Microsoft Office

Social media

Job description

Description

The Service BDC (Business Development Center) Associate plays a key role in our Service Department. In this role, you will be responsible for generating new business and strengthening long-term relationships for Toyota Loyalty & Engagement. This is accomplished through a series of resources including outbound calls, emails and other outbound marketing materials.

The Service BDC (Business Development Center) Associate plays a key role in our Service Department. In this role, you will be responsible for generating new business and strengthening long-term relationships for Toyota Loyalty & Engagement. This is accomplished through a series of resources including outbound calls, emails and other outbound marketing materials.

Daily Responsibilities Include

• Follow up on all dealership manifest and opportunities lists.
• Answers inbound service calls - and provides additional support to the Service Advisor Team.
• Makes outbound calls following up on previously declined service work and scheduling appointments.
• Make customer service survey follow up calls.
• Contacts all no-shows to reschedule missed appointments.
• Provide customer updates on special-order parts status, appointment reminders, and recall campaigns.
• Supports advisors by engaging customers in the service drive - greeting, checking in and directing to their advisor.
• Other tasks as assigned.

Carter Myers Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote, and compensate associates on the basis of personal and professional aptitude without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship or any other classifications protected by applicable federal, state, local laws. EOE/D/V

Requirements

Communication is the most important skill in this role as it contributes to relationship building with customers.

To perform this job successfully, an individual must be able to communicate effectively across multiple customer touch points: including phone calls, video, text messages, in person visits and email.

Education And/or Experience

• Previous BDC experience is preferred but not required.
• High school diploma or equivalent.
• Previous experience in retail sales / customer service 2-3 years.
• Commitment to customer education and community support.

Computer Experience

• Must be comfortable working with multiple systems including social media, texting and microsoft products.
• DMS (Dealer management software) experience preferred.