Service BDC Specialist — Bookings & Customer Care

Cavender Auto Family; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Pet Insurance

Paid Time Off

Maternity & Paternity Leave

Life Insurance

Employee discounts on Vehicles,Service

Growth training and development

Job summary

Cavender Auto Family in San Antonio, TX is hiring a Service BDC Associate to join our team and help Make Confidence Happen every day.

You will handle a high volume of calls, proactively schedule service appointments, and maintain detailed records while delivering excellent customer service. Bilingual English/Spanish preferred; must pass pre-employment checks and be available 10 AM–7 PM, including Saturdays.

Qualifications

• Previous call center experience required.
• Comfortable in a high-energy, high-volume environment.
• Bilingual English/Spanish preferred but not required.
• Proficiency with Microsoft Word, Excel, Outlook, and Google.

Responsibilities

• Handle a high volume of inbound and outbound calls in a fast-paced call center.
• Proactively make outbound calls daily to schedule service appointments.
• Maintain accurate records of all customer interactions in the system.
• Screen inbound calls and convert them into scheduled service appointments.
• Provide exceptional customer service with strong problem-solving and product knowledge.
• Follow up with missed appointments and reschedule as needed.

Skills

Call center experience

Strong communication

Bilingual English/Spanish

Multitasking

Customer-first mindset

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Google Workspace

Job description

Cavender Auto Family in San Antonio, TX is hiring a Service BDC Associate to join our team and help Make Confidence Happen every day.

You will handle a high volume of calls, proactively schedule service appointments, and maintain detailed records while delivering excellent customer service. Bilingual English/Spanish preferred; must pass pre-employment checks and be available 10 AM–7 PM, including Saturdays.