Service BDC Appointment Specialist | English/Spanish a Plus

Fred Haas Companies; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Haas Toyota Country in Houston, TX seeks a Service BDC Professional to contact customers, schedule and confirm appointments, and support the Service department. The role requires good phone/email communication and basic computer skills.

The position offers weekday hours (with some Saturdays) in a customer-focused environment and opportunities to train on our systems. Bilingual abilities are a plus, and a valid driver's license is required.

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Office and basic computer skills.
• Valid driver's license required.

Responsibilities

• Contact new and existing Service department customers by phone and/or email.
• Schedule and confirm or reschedule appointments.
• We will train on existing computer systems.
• Handle high call volumes and multitask efficiently.

Skills

Bilingual English/Spanish

Strong computer skills

Strong telephone skills

Call center experience

Appointment setting

Telemarketing experience

Multitasking

Team player

Call volume management

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office (Word & Excel)

Job description

Fred Haas Toyota Country in Houston, TX seeks a Service BDC Professional to contact customers, schedule and confirm appointments, and support the Service department. The role requires good phone/email communication and basic computer skills.

The position offers weekday hours (with some Saturdays) in a customer-focused environment and opportunities to train on our systems. Bilingual abilities are a plus, and a valid driver's license is required.