Service BDC & Customer Care Specialist

Vara Chevrolet; Von Ormy (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Holidays

Sick Leave

Additional Insurance

Paid Vacation

Work-Life Balance

Flexible Scheduling

Sundays Off

Career Growth Opportunities

Job summary

Vara Chevrolet in San Antonio, Texas is seeking a motivated, customer-focused Business Development Coordinator to join our growing team. You will be one of the first points of contact for customers, helping with service inquiries, appointment follow-ups, and dealership communications while supporting daily Service Department operations.

The role emphasizes excellent communication, a can-do attitude, and a commitment to providing outstanding customer service.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal communication and professional telephone etiquette.
• Dependable, organized, and able to follow company policies and instructions.
• Positive attitude, strong work ethic, and willingness to learn.
• High school diploma or equivalent.
• Comfortable using computers and learning new software systems.
• Bilingual in English and Spanish preferred.
• Valid driver's license.
• Legally authorized to work in the United States.

Responsibilities

• Answer incoming customer calls, assist with inquiries, and schedule or follow up on service appointments.
• Respond promptly to internet message, phone calls, and live chat inquiries using email, scripts, and approved templates.
• Provide customers with initial information about service offerings and direct them to the appropriate dealership personnel.
• Track dealership loaner vehicles and internal repair orders to help maintain accurate records and smooth daily operations.
• Contact previous and current service customers to follow up on recommended repairs, maintenance needed, safety campaigns, and promotional offers.
• Maintain professional, positive relationships with customers, Service Department teammates, other departments, and dealership management.
• Participate in team meetings, training, and process-improvement activities.
• Use dealership management systems (DMS), manufacturer websites, internet-based phone systems, and other computer applications.
• Perform additional duties as assigned by management.

Skills

Customer service

Verbal communication

Organized

Positive attitude

Work ethic

Willingness to learn

Valid driver's license

Legally authorized to work in the US

Education

High school diploma or equivalent

Job description

Vara Chevrolet in San Antonio, Texas is seeking a motivated, customer-focused Business Development Coordinator to join our growing team. You will be one of the first points of contact for customers, helping with service inquiries, appointment follow-ups, and dealership communications while supporting daily Service Department operations.

The role emphasizes excellent communication, a can-do attitude, and a commitment to providing outstanding customer service.