Service BDC & Scheduling Specialist

Obrien Auto Group; Fife (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

401(k) plan

Job summary

Lexus of Tacoma, part of the O'Brien Auto Group, is seeking a Service BDC/Scanner. The role focuses on ensuring accuracy of Floor-Up, Phone-Ups and Delivery entries in the database and delivering friendly customer service in a dealership setting.

This full-time position pays $19 per hour and offers benefits including paid holidays, vacation, medical/dental/vision/RX, and a 401(k) plan. Regular attendance and cooperation with service personnel are expected.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Input all appointments in a timely manner.
• Input of manager confirmation calls.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering customer questions in regard to logistics and scheduling.
• Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
• Check and maintain stock of copy paper, customer invoices, and work orders.
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Job description

Lexus of Tacoma, part of the O'Brien Auto Group, is seeking a Service BDC/Scanner. The role focuses on ensuring accuracy of Floor-Up, Phone-Ups and Delivery entries in the database and delivering friendly customer service in a dealership setting.

This full-time position pays $19 per hour and offers benefits including paid holidays, vacation, medical/dental/vision/RX, and a 401(k) plan. Regular attendance and cooperation with service personnel are expected.