Service BDC/Scanner – Scheduling & Data Entry

Lexus LC; Fife (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

401(k) plus company match

Job summary

Lexus of Tacoma is hiring a Service BDC/Scanner to ensure accurate data entry for Floor-Up, Phone-Ups and Delivery entries. The role includes handling appointments, manager confirmations, and supporting service staff in scheduling and logistics.

The position offers a pay rate of $19 per hour and a benefits package typical for the dealership industry. The successful candidate will maintain records, assist with filing, and provide timely communication with advisors and management while upholding a

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Input all appointments in a timely manner.
• Input of manager confirmation calls.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering questions regarding logistics and scheduling.
• Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts.
• Check and maintain stock of copy paper, customer invoices, and work orders.
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.

Job description

Lexus of Tacoma is hiring a Service BDC/Scanner to ensure accurate data entry for Floor-Up, Phone-Ups and Delivery entries. The role includes handling appointments, manager confirmations, and supporting service staff in scheduling and logistics.

The position offers a pay rate of $19 per hour and a benefits package typical for the dealership industry. The successful candidate will maintain records, assist with filing, and provide timely communication with advisors and management while upholding a