SERVICE BDC/SCANNER

Lexus LC; Fife (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

401(k) plus company match

Job summary

Lexus of Tacoma is hiring a Service BDC/Scanner to ensure accurate data entry for Floor-Up, Phone-Ups and Delivery entries. The role includes handling appointments, manager confirmations, and supporting service staff in scheduling and logistics.

The position offers a pay rate of $19 per hour and a benefits package typical for the dealership industry. The successful candidate will maintain records, assist with filing, and provide timely communication with advisors and management while upholding a

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Input all appointments in a timely manner.
• Input of manager confirmation calls.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering questions regarding logistics and scheduling.
• Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts.
• Check and maintain stock of copy paper, customer invoices, and work orders.
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.

Job description

# SERVICE BDC/SCANNERLOT - Fife, WA 98424## OverviewPosition TypeFull Time## Lexus of Tacoma - Service BDC/Scanner**Lexus of Tacoma**is a dealership in the O'Brien Auto Group, is currently looking for a **Service BDC/Scanner.** We are searching for individuals who are hardworking, friendly and enjoy interacting with people. Previous customer service experience preferred.The Service BDC/Scanner is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and Delivery entries in the database. This position pays $19 per hour. **All employees subject to eligibility requirements, we offer the following benefits:*** Paid holidays pursuant to the annual holiday calendar (typically five holidays)* Vacation – based on hire date and paid based on position.* Medical/Dental/Vision/RX* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending* 401(k) plus company match **Responsibilities to Include:*** Input all appointments in a timely manner.* Input of manager confirmation calls.* Maintain stock of coffee and snack area.* Clean coffee and snack area.* Perform nightly cleaning and stocking of coffee machine.* Assist service advisors in answering customer questions in regard to logistics and scheduling.* Help solve computer software and input problems, ensuring accuracy and timeliness of reports.* Filing, including original Loaner Agreements, and maintain accurate filing system.* Call back missed appointments.* Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).* Check and maintain stock of copy paper, customer invoices, and work orders.* Assist the booking department.* Perform follow up and report back to advisors and management.* Train in prescribed protocol as set forth in BDC phone script.* Perform other duties as assigned by management.* Regular attendance is essential.* Work in cooperative, positive & professional manner with all personnel in the company.* Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.* Must conform to the company policy regarding non-discrimination and harassment. **Equipment/Machines/Tools Typically Used:** Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.**Chemicals:** Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.**Physical Demands:** Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling. **Employment offers are contingent upon successful completion of a comprehensive background screening.****Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.**